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I'm not receiving Throttle digests anymore

I haven't received any since November 21st.  I checked my digest settings and they look correct.

8 replies

Can anyone help me?  I also can't forward messages from Throttle to my inbox...

Same with me. And notwithstanding the fact that I forked over $80 for “premium” service, the people behind Throttle are nowhere in sight.

I hadn't done that, but I was thinking about it.

I have spent a ton of time and effort transitioning a lot of accounts over to this service.  

Getting the digests sent is the most basic responsibility of this service.  And if they can't respond quickly when that fails.  Well, I'm not impressed at the moment.

You might try reaching out to the founder, @AlexObenauer, on Twitter. I did so and he tweeted me back to reach out to him directly by email. I am hoping I get a response that this problem is fixed...

s

Chris and Nic,

I sincerely apologize for this inconvenience. We've been working hard to confront and resolve this issue, as it is a problem for customers across the board right now. Several customers have reported that their digests are now back on track, and we are working diligently to ensure that all of our customers, especially those who have paid to be on the Pro plan, get this vital feature working again. 

Please stay tuned, and if you have any matters that need immediate resolution, please send an email to team@throttlehq.com.

Best,

Josh

 

I am not receiving any email anymore either. Pro account as well

s

Update: a patch for the widespread digest errors has been developed and will be rolled out within the next week. We sincerely apologize for the inconveniences experienced to this point. Stay tuned.

I guess the "next week" patch didn't work as expected. 9 days have passed since this comment, but still no digest. :-( 
I'm not going to abandon this service yet, I still hope this gets solved, but... how long do you need? Do you have a timeframe for a solution?

Yeah, I'm still not receiving any digests.  This is like the main feature of your service and its been out for at least 6 weeks.

It worked and then it didn't... Shouldn't you be rolling back to what worked?  Shouldn't fixing this be priority #1?

When you promise a fix within a timeframe and it doesn't work out you could at least update your users. For me it feels like throttle is about to shut down and i am glad i decided to wait when i was about to subscribe for pro.

Honestly, at this point there is really no excuse for the fact that, without prompting by users who are effectively abandoned with a broken product, there has been no proactive effort to provide regular updates. "Within the next week" is now long gone, what with 10 days having passed at this point.

s

All, 

The holiday season is a busy time for many of us, especially for a small team like we have here at Throttle. With that said, we do not want to make any excuses for the incorrect announcement of our fix timeline. 

Alex has just posted an update on the errors our customers have experienced over the past few weeks, it can be viewed here: https://throttle.helprace.com/i301-we-re-back 

Follow the instructions listed there, and if you have any questions at all, please feel free to reach back out to me. 

s

For the rest of this forum post:

UPDATES AND FIXES HAVE BEEN ROLLED OUT. VIEW ALEX'S POST HERE: https://throttle.helprace.com/i301-we-re-back 

Feel free to reach out with any questions or concerns.

I wanted to make sure I understand Alex's post.  I only qualify to get a daily digest if I pay for the service?

s

Chris, that is correct. Digests have been restricted to the paying tiers of Throttle. 

Hello,

I am still not receiving any Digests (since 9.12.2016). Has the change been rolled out for all users? 

Neither am I. The post linked by Josh says "outbound emails will be restricted to paid accounts only": I guess this applies to digests too... :-( :-( :-( 
I've already migrated my newsletters to another, inferior service. What a mess.

I thought (and hoped) the restriction on outbound emails was only refering to email forwarding. Because whats the use of throttle without the digest??? I get the same when just registering a new email adress and use this one for all the newsletters. I mean it doesn't matter if i log in once per day into throttle or a webmail interface...

But i am still not receiving any digests either..

edit: I asked for clarification and got an answer:  digests are for paid users only now.

s

Daniel is correct, digests have been restricted to the paying tiers of Throttle only. I apologize for any inconveniences you all may have experienced in this process. 

Please let me know if there's anything I can do to help.

This is an absolute mess. I paid for premium (and it was charged to my credit card) but my account thinks it's the free teir.  

No digests, and the UI says it will send them. Report a problem here in this forum and no reply. This is just craziness for a free service, LET ALONE for one with so many paid users.

Sort your shit out quickly guys. Drop everything and get the basics working. Treat your paid customers with priority. 

I'm shocked that the customer service around such serious issues is so appalling