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Log in unsuccessful: invalid login parameters

I can't login to Throttle to see my subscriptions.  I used my regular E-mail address and password, but I'm afraid that E-mail address has been replaced with a Throttle address I have no way of knowing.  I tried to reset the password and got a message there is no account associated with my E-mail.  When I signed up for this help community, it allowed that, but when I went to activate the account, it said my account was already activated, so it does know me somehow.  

This is a bit too much work for something that is supposed to save me work.

2 replies

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William,

I'm sorry you're experiencing this issue. Please email our support team at team@throttlehq.com so that we can look into your account to find out what has gone wrong.

In the meantime two things to note:

  • Accounts on this help community are separate from Throttle accounts
  • If you've received any digests, they are sent to the same address you would use to login

Once you email us, we'll get some more info to solve the problem!

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Thank you.  I'll do that.