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Site Maintenance During the Day

You shouldn't perform site maintenance during business hours US time, except for emergencies. This prevents users from actually using your site. All customer-facing organizations worth their salt performtheir maintenance well after hours when the impact on customers will be minimal.

1 reply

Keith,

We perform all our scheduled maintenance in the middle of the night EST. Unfortunately, the same maintenance window will appear when the traffic on our application is high - we understand that this is misleading, and apologize. However, the next time you see the maintenance message during the day, simply reload the browser, refresh the page, or wait a short time to try again. 

Thank you sincerely for your feedback.

Josh